Here is our most frequently asked questions and answers. If you cannot find the answer you are looking for then please contact us and we will get back to you as soon as possible!
Do you ship internationally?
As well as Australia, we also ship to New Zealand, UK, USA, Canada, Malaysia, France & Spain. If your country is not listed but you would like to make an order, please contact us.
Prices vary based on country and weight.
All parcels shipped overseas are at your own responsibility and risk. We are not held liable or responsible for any import or customs tax your country may charge you. It is your responsibility to make sure you are not importing a restricted item. If your parcel is returned to us for this reason, you will not be refunded shipping charges and will be charged an admin fee.
How much is postage?
How frequently do you post orders?
Please note public holidays and weekends may affect this.
If there is ever an unforeseen issue or delay in your order, you will be contacted at the earliest to inform you of the delay.
When will I receive my order?
We ship all orders 1-2 business days. After we have posted your item, it will vary based on your location and the postage option you choose at checkout.
To get an estimated time frame, please check Australia Post for your delivery option.
Australian Lash Academy is not responsible for shipping delays caused by Australia Post. Please allow plenty of time for your order to arrive.
Can I collect my order?
I am in urgent need of an order, can I collect it out of hours?
There is an item I have been hoping to find but it isn’t on your website, can it be ordered?
If you would like to make a large order of a suggested item then we may be able to arrange this sooner with a minimum order agreement.
I ordered from MesmerEyes Academy previously but now the website takes me to this one, are they the same products?
I ordered from this website but my product(s) have arrived with MesmerEyes Academy on them, why is this?
A product I would like to buy is out of stock, when will it be back?
I want to make a large order. Do you do wholesale?
Please note that this discount only applies to large qualifying orders.
I am a Lash Trainer and would like to provide my students with starter kits. Can Australian Lash Academy provide kits for my students at a better rate than online?
Can I return or exchange an item in my order?
Our products go through a vigorous quality check not only when we receive them, but again when we pack your order to ensure it is perfect for you. We are also (if anything over the top) very careful when packing orders to ensure they arrive to you safely. If there are any issues with your order, you must let us know within 3 days of receiving it. Please note we will require detailed information about the fault as well as photographic evidence. We are so confident in our quality checks that we can assume if there is ever an issue (and there hasn’t been to date) that it may be an issue due to shipping and handling. In this rare case, we will require photographic evidence of not only the product affected but also the parcel packaging itself (external packaging that it is delivered in) as we will need this to claim from the courier.